Just ordered something and I used your code..
my code is MAR818 so feel free to use it next time
Ive known about these guys for some time and the actually sponsor a MalifauX PodCast called The Bayou Broadcast which is Hosted be a guy in my Club!!
but Ive never actually looked through the site but the reward scheme sounds cool! with all the new MalifauX stuff on the Horizon this may be a good site to go to!!
They have some nice tutorials there.
They do seem to be fairly accommodating, they posted some meadow tufts to me for free in an envelope rather than charge me for sending a box out. Basically I made the order as normal and paid the postage, they then refunded it to my points account so I got it off my next order. Try dropping them a line and see what they can do for you, make sure to mention me and Wamp.
this sounds more than reasonable! thanks for sharing. and if I ever get to order from them, I'll share my code with you (and use your DAV588)..
just let them add Croatia to the EU countries...
Dirty Dirty Nurgle!! He is a loving and sharing God But a very naughty boy lol nice Work love how the browns pop the green! I tried nurgle once ended up chucking it!! keep it going fella its good to see!!
thats why I only sell physical stock, means I have a lot less to offer but I know its there (barring some gnome nicking it)
Well that's it then. They got back to me today to say that GW won't be sending them any more of that item. I'm not sure what that portends but at least they are giving me a refund. Now to wait and see if it arrives back in my account.
See Triple Helix, I just went and had a look (cheers Sparks) and they have an announcement on their front page about emails being disrupted because of a staff change. This immediately suggests to me that they care about how their customers could be affected by problems they are having and they give fair warning. They also have a good selection of stock and 20% discount from RRP with free UK shipping. I'll be giving them a go at some point.
The latest in the sorry saga: Apparently the order that they got in last Monday didn't actually contain my item despite them assuring me that it would be despatched within 24 hours on the Wednesday. They're now saying that they will be getting another order in on Thursday and that my item will be in it. I have now been put on "The priority list".
I would have thought that, as my order is now almost a month late, I would already be on "the priority list". What irks me the most is that throughout the whole time I've been waiting for this model, it has been available to buy from their site. I pity the people who are just now adding it to their order as, if this is anything to go by, they are in for a long wait.
If it hadn't been for the lack of communication I would probably have been OK about all this. I know GW can be funny about supplying Finecast to independent retailers so I could understand if it had meant a delay. If I'd been able to ring them up and get a rough idea of the situation I could have accepted it. The fact that they plainly don't bother to answer their phone and the fact that they don't seem to care about giving me any information unless I chase it first has soured the entire transaction. I have lost all patience with these people. I've given them an ultimatum: mini or money by the end of the week.
Try a place called Triple Helix. They don't have everything, but stock quite a bit at 15-20% off. Based in Somerset I think. I think they've also recently had to close the bricks and mortar to go online only, but my friends have had nothing but good experiences with them.
Well big surprise there... It's now 48 hours after the email in which they promised me my order would be sent out in the next 24 and no notification of anything having being done about it. Time to demand my money back I think. Bad communications and broken promises, not very good recommendations really. I only hope they aren't as useless at sorting out refunds
@James, I've painted one... only a few hundred left to go.
For wargames minis NorthStar are very good had a few orders to them and no problems, TBH for me the best service and value for money I have been getting is from Foundry Miniatures. In my mind they have done a full 360 and are the first place I look if I want figures now
Undave have you painted you Nap's yet :)
(exilesjjb yes still alive.....)
Hey!! I use a varied range of suppliers!! for my hobby minis I will be going through Brett as Im a big believer in supporting ones own, but for gaming minis I use Wayland never had an issue except when I ordered something which was out of stock!! and I didnt check if it was in stock so couldnt complain really was with me the next week so wasnt too bad, I digress!! I also use Arcane Miniatures and The WargamesStore.com, but a few of the guys at the Club use Firestorm and only have good things to say about them!!
also!! The WarGamesStore.com offer free postage and packing on orders over £20 if your not in a rush for your stuff and only £2.99 first class mail 1-2 days. which is really good IMO, they also deliver to Europe and only charge what they are charged for weight of the parcel so pretty reasonable Ive used them lots and never failed to deliver!! Arcane have also never failed to Deliver so any of the 3 Ive mentioned I would recommend! not used Firestorm yet so can only relay what Ive heard!!
Hope that helps a little!!
If if we don't like wayland, they are still a viable option for me, since they carry what I need, they ship fast, and shipping to Israel is cheap. Firestorm games is also a good site, but their selection is a bit lacking for my taste. Beside that I always had good business with them.
Yep well this one left me with the impression that they were of the opinion that they hadn't even made a mistake.
To me customer service is importantI always say I learn more about a company not from the mistakes it makes but how it deals with those mistakes
Well I just got a reply from the support ticket saying that they'd had supply problems but my order would be fulfilled in the next 24 hours and an apology for the wait. That's fair enough I suppose but some kind of communication to that effect previous to me having to try and contact them would have been nice. Also there was no mention of the fact that I'd had a problem getting through to them them by phone, as far as I know they just don't bother to answer. Hopefully the item will turn up as they promised and that will be an end of it. I'm not best impressed and I doubt I'll order anything from them again unless they have a really, really good sale on.
I've emailed a friend in the UK who used to run his own small gamestore to see if he still running it. I'll let you know what i find.
Nice write up Undave and thanks to Dystartes, Warhammergrimmace and those who organised the event as well as the sponsors. Although 6mm is definately not my thing I thought they looked very very impressive ranked up on the huge tables and we also enjoyed the Ankh Morpork participation game .
The kids did well with their painting and have both come on leaps and bounds since last year so thanks for the mention and thanks for taking us to Wargames Emporium.